Welcome to Our Help Site

• Can I add a new shipping address?
• How can I subscribe to the newsletter?
• How can I unsubscribe to the newsletter?
• How do I log in?
• How do I register?
• I forgot my password. What do I do?
• I’m having trouble logging in. What should I do?

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• Can I enter a P.O. Box as my delivery address?
• What are the delivery methods?
• What are the delivery times?
• What do I do if the delivery is delayed?
• Who are the couriers?

• How effective is the “Legal Guarantee”?
• What is the “Legal Guarantee”?

• Can Ferplast cancel an order or not send an order item?
• Can I amend or cancel my order?
• Can I change my shipping address?
• Can I place an order over the phone?
• Discount codes and promotions
• How do I buy a product?
• How do I check the status of my order?

See all articles in Orders →

• As a company, can I not pay VAT?
• Can I pay cash on delivery?
• Is my payment secure?
• What payment options are available?
• When will my order be debited?

• Can I request a product replacement?
• Do I have to pay return shipping costs?
• How and when will I receive my refund?
• How can I return a product?
• How much time do I have to return an item?
• What are the conditions for exercising the right of withdrawal?
• What should I do if I receive a defective, damaged, or missing product?

• Can I give a different shipping address to that specified on the invoice?
• How do I check the delivery status?
• How much does shipping cost?
• What happens if the recipient is not at home when the goods are delivered?
• Where can my order be delivered to?